Terms and conditions


These general conditions of sale are concluded:


- The company TROCADERO INTERNATIONAL INC, whose registered  in California. office is located 7250 Fountain Avenue, West Hollywood California 90046 designated as the Seller.


- Any person or company wishing to make a purchase either by correspondence or via the Seller's website,

hereinafter referred to as the Buyer.

1. Designation of the Seller

This site www.trocaderointl.com is published by the company TROCADERO INTERNATIONAL, whose head office is located at 7950 Fountain Avenue, West Hollywood, California 90046 registered in California 

2. Application of the General Conditions of Sale (GCS)

2.1. Purpose of the GCS

These General Terms and Conditions are applicable to the online sale of TROCADERO INTERNATIONAL products on the www.trocaderointl.com website, access to which is free of charge to all internet users.

2.2. Scope of the GCS

The GCS exclusively govern the online sales contracts for products sold by the Seller to Buyers who are consumers. The GCS are exclusively applicable to products delivered to consumers established in the following countries: mainland France, Belgium, Spain, Portugal, Italy, Switzerland and the UK 

The GCS are written as well as all the contractual information mentioned on the site in French.

2.3. Availability and opposition of the GCS

The GCS are made available to consumers on the Seller's site via the hypertext link "GCS", where they are directly searchable; they can also be communicated at the consumer's request by email or post.

The GCS are enforceable against the Buyer who acknowledges having read and accepted them when ordering. The validation of the order by its confirmation is worth adhesion by the Purchaser to the CGV in force on the day of the order, and whose conservation and reproduction are ensured by the Seller.

3. Products

3.1. Products

3.1.1. Characteristics

The products offered for sale on the site are each the subject of a description accessible on the site by clicking on each product; this description mentions the essential characteristics of the product within the meaning of article L. 111-1 of the Consumer Code.

The Photographers illustrating the products do not constitute a contractual document.

3.1.2. Conformity

The products comply with the requirements of French law in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers when they are placed on the market.

3.1.3. Duration of the offer

The online sales offers presented on the site are valid, in the absence of any indication of specific duration, as long as the products appear in the electronic catalog and within the limit of available stocks.

4. Price

4.1. Selling price

The selling price of the product is that in force on the day of the order, and taking into account the TV applicable on the day of the order.

The selling prices, in accordance with article L. 113-13 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs. The total amount owed by the Buyer is indicated on the order confirmation page.

4.1.1. Price modification

The Seller reserves the right to change its prices at any time, while guaranteeing the buyer that the price in force on the day of the order is applied.

4.1.2. Promotional offers

In the event of a promotion, the Seller undertakes to apply the promotional price to any order placed during the duration of the promotion.

5. Order process

5.1. On the site

Choose your products, add them to the basket, validate your basket and complete the ordering steps. Then make your choice of payment.

5.2. Order modification

Any modification of an order by the Buyer after confirmation of his order is subject to the seller's acceptance.

5.3. Confirmation of the order

The Seller reserves the right to refuse any order for legitimate reasons.

5.4. Product unavailability

If the products ordered are unavailable for delivery, the Seller immediately informs the Buyer.

5.5 Archiving of data

The archiving of communications, order forms and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1348 of the Civil Code.

These communications, purchase orders and invoices can be produced as proof of contract.

6. Payment

The products ordered are payable in full upon order and in euros.

Payment for purchases is made by one of the following means, at the convenience of the Buyer:

By credit card

By Paypal

These payment methods are completely secure and certified in accordance with the PCI Security Standards Council.

7. Withdrawal

The Buyer has a withdrawal period of fourteen (14) days for goods (from receipt) to return the product to the Seller. The Purchaser may request an exchange or refund without penalty subject to the condition of the product and its packaging, with the exception of return costs and transport costs if they have been offered.

To cancel his order within the withdrawal period of fourteen (14) working days, the Buyer must return the goods by notifying the Seller by mail or on our contact form on our site.

Reimbursement of payment will be made as soon as possible after receipt of the returned goods.

8. Delivery

8.1. Place of delivery

Delivery in mainland France as well as the following countries: Belgium, Spain, Portugal, Italy, Switzerland, and the Maghreb countries.

8.2. Delivery times and costs

Orders are processed within 2-3 business days. For orders in France, the delivery time is 2-3 working days. For other countries, the delivery time is 4-10 days, depending on the country.

Shipping costs are based on weight the total amount of your purchase.

8.3. Delayed deliveries

Even a significant delay cannot constitute an acceptable cause, refusal of delivery, or action for damages of any kind.

8.4. Delivery terms

Our shipments are insured by an external service provider: United Post Office (USPS)

8.5. Failure to deliver

Upon delivery, in case of missing or damaged packages, reservations must be made on the delivery receipt of the carrier and be confirmed by registered letter within three (3) working days to the delivery carrier with copy for the sender. Our guarantee is strictly limited to replacement within a normal period or to reimbursement after examination by us.

9. Management of your personal data

9.1. Data collection and processing

The collection of personal data, their use for the processing of orders and the constitution of customer files and their dissemination to third parties responsible for the execution and payment of orders, is subject to the consent of the person concerned. The processing of personal data, which is kept by the publisher for the sole purpose of proper administration of orders and commercial relations, is the subject of a declaration to the National Data Protection Commission.

9.2. Right of access to modify or delete your data

The consumer has at any time a right to access, modify, rectify and delete personal data concerning him.

10. In the event of a dispute

In case of disagreement or impossibility of amicable settlement, disputes will be submitted to the competent court of Paris.

11. Intellectual property

The elements reproduced on the Seller's site are its exclusive property. Any reproduction and any distribution of these elements, without prior written authorization, exposes those who contravene legal proceedings.
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